Public health service requests and processing
A government agency modernizes public service delivery with Intellistack Streamline by using secure digital workflows that generate prefilled forms, route requests to the right teams, and update core systems automatically.
Problem
Provincial services teams handle applications and requests via paper, email, or disconnected portals. Staff search for records manually, copy data into multiple systems, and rely on ad hoc routing, which causes delays, inconsistent data, and limited visibility into case status.
Solution
Intellistack Streamline provides residents with secure web-based workflows that search for existing records, generate prefilled forms, and route submissions to the appropriate provincial teams. Finalized data is written back into core systems through secure, automated integrations, reducing manual re-entry and improving service tracking.
Benefits
- Quicker turnaround for requests
- More accurate data across systems
- Less manual re-entry for staff
- Improved visibility into case status
- More consistent digital experience
- Reduced processing delays
