Customer support escalation

Software & Technology

IT/Ops

Software providers accelerate customer support escalations by using Intellistack Streamline webhooks to trigger workflows instantly, log context automatically, and provide real-time visibility for support leadership.

Problem

Support teams receive escalations through email or chat, often with incomplete context. Staff update logs manually, triage inconsistently, and leaders lack clear visibility into trends. This slows response times and complicates prioritization.

Solution

Intellistack Streamline listens for webhook events, launches escalation workflows instantly, enriches issue details, and logs everything into Google Sheets for real-time reporting. Routing rules assign tasks to the correct teams automatically.

Benefits

Faster escalation and response
Automatic logging with no manual entry
Real-time visibility across teams
Consistent handling of priority issues

USE CASES

Process transformation for
any workflow

Eliminate broken, outdated, lengthy, and manual processes by streamlining your workflows. Reclaim valuable time, improve efficiency, strengthen security, and reduce costs.

For all industries, departments, and use cases

Intellistack Streamline is easy to use and adaptable, so anyone can build workflows and custom solutions–without waiting on developers or relying on IT. Explore just a few examples of how Streamline can transform your processes, whether they involve forms, documents, contracts, or eSignatures.

Use cases

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Clear